FL88 is committed to protecting the privacy and data security of every member. This document clearly explains how we collect, use, and protect your information as a valued Malaysian player.
Every layer of protection is specifically designed to keep Malaysian players' personal data safe and confidential at all times.
All data transmitted between your device and fl88's servers is encrypted using 256-bit SSL technology — the same security standard used by leading banking institutions in Malaysia. No third party can intercept or read your information while in transit.
Only fl88 staff with explicit authorisation may access member personal data — and only when necessary for support or account verification purposes. All access is logged and regularly audited to prevent any internal misuse.
Your personal data is stored on servers protected by multi-layered firewalls and active intrusion detection systems. Regular data backups are performed to ensure your information is never lost, even in unforeseen circumstances.
FL88 will not share, sell, or rent your personal data to any third party for marketing or commercial purposes without your explicit consent. Any necessary data sharing is conducted solely to operate the platform lawfully.
FL88 provides a two-factor authentication system for all member accounts. By enabling 2FA through an authenticator app or SMS, you add an extra layer of security that protects your account from unauthorised access even if your password is compromised.
FL88's Privacy Policy is drafted in accordance with the requirements of the Personal Data Protection Act (PDPA) and relevant international standards. We regularly update our privacy policy whenever there are legislative changes or new industry best practices.
By registering and using the FL88 platform, you fully agree to this Privacy Policy. Please read this document carefully. If you do not agree with any part of this policy, you may contact the FL88 support team for further clarification before continuing to use the platform.
FL88 collects your personal information through several different means as you interact with our platform. We only collect information that is genuinely necessary to provide you with the best service as a valued Malaysian player.
When you register a FL88 account, you will be asked to provide basic information such as your full name (as shown on your official identification document), date of birth, active email address, and your Malaysia mobile number. This information is required for identity verification (KYC) purposes and to ensure the security of your account.
During the KYC verification process, you may be asked to submit a copy of your identity card or passport, proof of current address such as a utility bill or bank statement, and any additional documents related to the payment method you use. All documents are stored securely and accessed only by licensed verification staff.
When you use the FL88 platform — whether via web browser or mobile app — our systems automatically record certain technical information to ensure a better user experience and platform security. This includes your IP address, device type and operating system, browser type and version, session time and date, as well as the pages you visit within the platform.
FL88 records all financial transactions in your account, including deposit details, withdrawals, wagering, and wins. However, your full bank card details or complete payment account information never stored directly on fl88's servers — instead, it is processed by certified third-party payment processors that meet PCI-DSS security standards.
| Data Type | Example | Purpose |
|---|---|---|
| Identity Data | Name, IC/Passport, Date of Birth | KYC & legal verification |
| Contact Data | Email, Phone Number | Account & support communications |
| Financial Data | Transaction records, payment methods | Deposit & withdrawal processing |
| Technical Data | IP Address, Device, Browser | Security & UX improvements |
| Gaming Data | Betting records, wins | Audit records & dispute support |
FL88 uses the personal data collected solely for legitimate purposes related to the provision of responsible online casino services. We never use your data for unrelated purposes without your consent.
FL88 understands that your privacy is invaluable. We only share your personal data in limited and lawful circumstances. The following are situations where data sharing may occur:
To process your deposits and withdrawals via FPX, DuitNow, Touch 'n Go eWallet, GrabPay, and other supported payment methods, fl88 needs to share the required transaction information with certified payment processors. All payment processors we use comply with strict PCI-DSS industry security standards.
The fl88 platform uses games from various internationally licensed game providers. Minimal game session data may be shared with these providers for technical purposes only, such as resolving disputes or ensuring game integrity.
FL88 will disclose your personal information to relevant authorities such as law enforcement agencies or regulatory bodies when required by law, court order, or to protect the legitimate interests of FL88 and its users from unlawful activities.
FL88 has never and will never sell, rent, or trade your personal data to advertisers, marketing companies, or any other third party for commercial purposes. Your privacy is our foremost responsibility.
FL88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage or disable cookies through your browser settings at any time. However, please note that disabling certain cookies may affect the full functionality of the FL88 platform.
FL88 continually invests in the latest security infrastructure to ensure your personal data remains protected at all times. Our approach to data security is comprehensive and multi-layered.
All communications between your device and fl88's servers are encrypted using TLS 1.3 protocol with AES-256 encryption — the same standard used by leading banks in Malaysia. Our servers are protected by advanced firewall systems, 24-hour active intrusion detection and prevention systems (IDS/IPS), and continuous real-time security monitoring.
In the event of a data security breach affecting your personal information, fl88 is committed to notifying you within 72 hours of confirming the incident, in line with international data protection best practices. We will also take immediate steps to mitigate the impact and prevent similar incidents in the future.
As an fl88 member, you have certain rights regarding the personal data we hold about you. fl88 fully respects these rights and will make it easy for you to exercise them.
You have the right to request a copy of the personal data we hold about you. FL88 will provide this information within a reasonable timeframe.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it promptly.
Under certain circumstances, you may request that we delete your personal data, subject to applicable legal record-keeping obligations.
You may withdraw your consent to receive marketing communications from FL88 at any time through your account settings.
To exercise any of the above rights, you may contact the fl88 support team via live chat, available 24 hours a day, 7 days a week. Your request will be processed within 14 business days. Please provide sufficient information for us to verify your identity before processing any data-related request.
FL88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable laws and regulations. When your data is no longer needed, it will be securely deleted or anonymised.
As a general guideline, active account data is retained for the duration your account remains active. Financial and transaction records are kept for a minimum of seven (7) years in compliance with tax and anti-money laundering legal requirements. Login and security activity data is retained for two (2) years for audit and investigation purposes when needed. After a voluntary account closure, basic data is retained for five (5) years before being permanently deleted.
FL88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other relevant factors. Any changes will take effect immediately upon publication on the FL88 platform.
For significant and material changes, fl88 will notify you via in-platform notifications or your registered email. We encourage you to review this Privacy Policy page periodically to stay updated on how we protect your information. Your continued use of the fl88 platform after any changes are published will be considered your acceptance of the amended policy.
If you have any questions, concerns, or complaints regarding fl88's Privacy Policy or how we handle your personal data, our team is ready to assist. You can reach us via the 24/7 live chat support available on the fl88 platform, or through our official email at [email protected]. All privacy-related inquiries will be handled by our dedicated team and you can expect a response within 48 business hours.
Your privacy is not merely our legal obligation — it is the foundation of trust that builds a lasting relationship between fl88 and every member we serve with full dedication.
Answers to the most frequently asked questions by fl88 members regarding data protection and privacy.
With over 500,000 active members in Malaysia, FL88 is the most trusted online casino platform. Your privacy is protected, your transactions are secure, and your gaming experience is always exciting.